SHIPPING & RETURNS POLICY
Shipping
MABO,llc Pet and Field Trial Supply ships to only lower 48 contiguous states from several different warehouses across the the country. Orders that contains multiple items, may ship separately at different times from different locations. We do not ship outside of the United States. We offer three shipping methods: Standard Shipping 5-10 business days, Ground Shipping 1-5 days, or Next Day. Next Day Shipping is only offered for Dog Training Collars, GPS Tracking Collars, repair parts related to Collars and Underground Fence related products. We ship with FedEx, UPS, or USPS
Free standard ground shipping on orders $49.00 or more and $8.99 shipping on all other orders except on on over dimensional or overly heavy items. $49.00 is based on subtotal after after discounts and prior to taxes.
We will choose the best shipping carrier based on shipping location and destination.
A tracking number will be emailed to you when your order ships. Please allow up to 24 hours for carrier to display package travel history and delivery dates. Ground Shipping may not be available to all addresses. Some overweight, over dimensional products will be shipped common carrier and may have additional shipping charges that are not shown during check out. You will be notified via email of additional charges before we ship. We will not ship without your approval.
All in-stock orders are shipped the next day after order is placed. You will be notified if an item is on backorder. Backordered items that are less then $25 will be canceled. Orders that contain backordered items will be split shipped. In-stock items will be shipped and backordered items will ship as they become available.
If you decide to cancel your order after the item has shipped, shipping costs will be charged. Even orders with free shipping you will be charged for shipping costs. After you refuse the shipment and we receive the product back, your credit card will be credited the original invoice total minus shipping costs.
If you need to make a change to your shipping address there is a $15 dollar charge if the package has already left our facility and/or it is not our error. This is what Fedex/UPS charges us to change the address and is not an “in-house” cost.
At the time of order include any special delivery instructions. Orders over $500 must be signed for by an adult. In order to avoid fraud we only ship to the address associated with the credit card used. In order to avoid any shipping delays include your phone number in case we have last minute questions about your order. Spelling out your shipping address will also help avoid any confusion. Example: Rd. = Road, Ave = Avenue, St = Street, NE = Nebraska
MABO,llc Pet and Field Trial Supply is not responsible for packages that are stolen or lost after delivery.
Returns and Refund Policy
Most items are eligible for exchange or return, for any reason, within 30 days of purchase
Please hold on to all packaging, instruction, manuals etc. Until you are sure that you are happy with the products you have purchased. Returns must be unworn, in the state you received them, in the original condition and in the original packaging to warrant a refund, replacement or exchange.
If you wish to return a product you will need to email Customer Service at: customerservice@mabollc.com Include your name, shipping address, phone number, email address, and your invoice number. Tell them the reason for the return. Specify if you prefer a refund, replacement or exchange. Then you will be issued a Return Merchandise Authorization ("RMA") number. The RMA number is good for 14 days. No returns will be accepted without an RMA number. We will not be responsible for any returns made without a RMA. The RMA number must be written in legible writing on the outside of the box. On the inside of the box in legible writing include RMA number, your name, shipping address, phone number, email address, and your invoice number. You must ship returns to the the address specified with the RMA for each item.
It is recommended that you use a shipping carrier that requires a signature for proof of delivery.
Please note that return shipping charges may not be included in the credit and it may be your responsibility to pay for return shipping.
Orders with multiple returned items may be subject to a 25% restocking fee.
You can expect a refund within 21 days of our receiving your returned product.
Special order items are non-refundable.
MABO L.L.C
56390 709TH RD
Fairbury, NE, 68352, United States.
402-787-1416